Press Releases & Media Links

Service Certainty™ Continues To Expand its imageproof™ Product Range  - 13/3/18

Service Certainty™ - Attains ISO: IEC 27001:2013 Security Certification  - 31/10/2017

Service Certainty™ - enhanced imageviewer™ cuts work load and claims costs  - 24/04/2017

Service Certainty™ Ltd - OnSite Launch  - 26/10/2015

Service Certainty™ Ltd - Product Changes Name  - 05/01/2016

Service Certainty™ Ltd - Storm Desmond  - 23/12/2015

Service Certainty™ Ltd brings its award-winning imageproof™ product to the household market  - 22/10/2014

Links in the media  - Various Dates

Service Certainty™ Ltd - Storm Desmond

Release: 23/12/2015

Press Release

23rd December 2015

Storm Desmond causes 50% increase in volume for Service Certainty

Service Certainty's Imageproof® helped to provide additional capacity to insurers and bodyshops during this very difficult time of unprecedented rainfall and destruction. Storm Desmond caused damage on a massive scale and consequently a huge surge in claims. Service Certainty's Imageproof® subsequently saw a 50% increase in volumes in the week, as it stepped in to help speed up claims and allow for vital resources to be deployed in the most effective manner with no impact on its own service levels.

Imageproof® enables our clients to resolve claims issues quickly and effectively, while others are left behind. Service Certainty's Imageproof® creates a very quick and effective solution to increasing claims handling speed, and getting straight to the heart of the matter.

Storm Desmond was a cyclone and the fourth named storm of the 2015-16 UK it brought record amounts of rainfall to upland areas of northern Atlantic Europe and subsequent major floods.

In the United Kingdom the worst affected areas were Cumbria, parts of Lancashire and the Scottish Borders. Severe rain and some flooding was also being reported in Northumberland, north Wales and Yorkshire. Disruption from flooding, high winds, and damage to infrastructure led to the suspension of hundreds of rail services

across the country, with the West Coast Main Line closed for several days due to flooding and a landslide. Sports fixtures were also cancelled and more than 43,000 homes across the north of England were left without power.

Service Certainty's Imageproof® continues to provide additional capacity and assistance with surge planning, using its innovative imaging solutions which are built around a web based solution.

Imageproof™ provides insurers with rapid access to an independent network of professional photographers providing digital images of damaged vehicles, properties and locations for prompt assessment and claims processing via a bespoke platform that also has full integration with the UK's market leading estimating services.

Notes to Editors

  • 1. Service Certainty provides professional imaging solutions for the insurance and body shop sectors and won the Insurance Times Tech Award in 2014

  • 2. Our bespoke web based software platform delivers a complete workflow and logging service to enable our customers to follow each assignment every step of the way, as well as have immediate two way communication directly from the assignment page.

  • 3. Furthermore, we now also provide estimating services and multi-supplier tiered handover to enable insurers and bodyshops to pass jobs between themselves for more rapid decision making and fewer customer touch points.

  • 4. imageproof™ is now used for third party intervention, bodyshop estimating and liability identification. Engineers are able to maximise their time spent on the road by achieving a significant uplift in desktop estimations and authorisations.

  • 5. Service Certainty imageproof™ has established itself as the UK's largest network of professional photographers

  • 6.

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